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Patients & Visitors

Thank you for choosing Roane Medical Center as your preferred healthcare provider.

We are committed to your healthy future by providing you the best possible patient care. From our quality medical, surgical, emergency and critical care services to our diagnostic imaging and rehabilitation support, you will find the right blends of technical expertise, medical professionalism, and patient quality and satisfaction at Roane Medical Center. We always strive to provide each patient a unique, personal experience during treatment at Roane Medical Center. We want you to be confident in your choice of Roane Medical Center as your preferred healthcare provider. If you have any questions, please don’t hesitate to ask your nurse, doctor or other hospital staff member. We wish you a successful, rapid recovery and a very healthy future.

Billing & Customer Service

Our Patient Account Representatives will file claims for you with health care insurers or other programs such as Medicare and TennCare. We also will help your doctor with necessary documentation. If you need help understanding your insurance coverage or health plan, see your insurance company or health benefits manager. Patients with non-emergency or elective admission, who do not have health insurance prior to admission, will be asked to make a deposit based on admitting diagnosis and services provided. If you don’t have health coverage, Patient Account Representatives are available to assist you in seeking other financial sources. We will need your help with collecting necessary information and other requirements to obtain coverage or assistance.

After you are discharged from the hospital, you will receive a statement of your charges. You also will receive separate bills from your attending physician and possibly from other specialists for services including:

  • Anesthesia
  • Pathology
  • Radiologists for interpreting X-rays

If you have a question concerning your bill, please call (865) 374-3000.


Gift Shop

Located on the first floor of the hospital near the main lobby and information desk, the gift shop offers a wide selection of personal hygiene items, magazines, greeting cards, flowers, candy, and a variety of gift items. The Gift Shop may be reached by dialing (865) 316-2252.

GThe River's Edge Boutiqueift Shop hours:

Monday – Friday: 8 a.m. – 4 p.m.
Weekends : Closed

 


Medical Records

We cannot respond to medical records requests submitted via this website. If you need medical records, please contact the Release of Information Center at (865) 374-5269.


Safety & Security Services

Please follow these guidelines to protect your safety while in the medical center:

Use the nurse call system (call button) for help rather than trying to leave your bed to reach a nurse. The nursing staff is available to you 24 hours a day.

Most falls occur when a patient is attempting to get out of bed. Do not try to leave your bed or go to the bathroom without assistance. Use the nurse call button for help. Side rails on your bed are often necessary for added protection. Please call your nurse for help instead of trying to lower the side rails on your own.

Report safety concerns to the nurse supervisor.

Report quality of care comments or concerns to the nurse supervisor, administration, or external agencies.


Tobacco Free Campus

Roane Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco-free environment, both inside buildings and on the grounds.

Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.

Visitors and guests who choose to use tobacco products will be required to leave the Roane campus before using them.


Visitation Policy

Roane Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests show special consideration and flexibility when scheduling visits. General visiting hours are from 8:30 a.m. – 8:30 p.m. Some areas, however, do have restricted visiting hours. Children are allowed to visit patients (unless otherwise posted on a unit). However, for the wellness of our patients, we ask that you notify our nurses regarding children with any sign or symptoms of illness, especially colds, before entering a patient room.

We thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.

Visitation Policy in the Intensive Care Unit

Patients in critical care are very ill and have an increased need for rest so they can heal and recuperate. Special guidelines for visitation are as follows:

Only two people may visit a patient at a time. Others are asked to wait in the ICU waiting room located near the Emergency Room waiting area.

Flowers are not allowed in ICU. Please do not order flowers, balloons, etc., for patients to be delivered to the ICU.

Patients in ICU wear hospital gowns, so family members are asked to take the patients’ clothing and valuables home.

Our shifts change at 7 a.m. and 7 p.m. Please keep in mind that the time between 6:45 a.m. and 8:30 a.m. and 6:45 p.m. and 8:30 p.m. are busier times for our staff because they are receiving reports and assessing their patients – this is very important to their care.

If you need to speak to the doctor or have any needs or expectations, please inform the nurse taking care of your loved one.

Please contact the patient’s nurse with any problems or concerns you may have.

ICU Visiting Hours:

8:30 – 9 a.m.
10:30 – 11 a.m.
12:30 – 1 p.m.
2:30 – 3 p.m.
4:30 – 5 p.m.
6:30 – 7 p.m.
8:30 – 9 p.m.


Wireless Internet

For your convenience, high-speed wireless Internet access is available throughout Roane Medical Center and in the hospital service areas within the Professional Office Building.

Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. When connecting to Roane Medical Center’s Wi-Fi, you will be prompted to “Accept” our guest wireless network, “rmcguest”. No username or password is required.

Wireless Internet Disclaimer

Roane Medical Center will not be held responsible for any computer viruses obtained through the network or provide technical support associated with the network.