Visitor Information
Visitation Policy
Roane Medical Center’s primary concern is for the welfare and speedy recovery of our patients. We ask that guests show special consideration and flexibility when scheduling visits. General visiting hours are from 8:30 a.m. – 8:30 p.m. Some areas, however, do have restricted visiting hours. Children are allowed to visit patients (unless otherwise posted on a unit). However, for the wellness of our patients, we ask that you notify our nurses regarding children with any sign or symptoms of illness, especially colds, before entering a patient room.
We thank you for your cooperation in observing this schedule and any other visiting restrictions posted in the interest of individual patients.
Visitation Policy in the Intensive Care Unit
Patients in critical care are very ill and have an increased need for rest so they can heal and recuperate. Special guidelines for visitation are as follows:
- Only two people may visit a patient at a time. Others are asked to wait in the ICU waiting room located near the Emergency Room waiting area.
- Flowers aren't allowed in ICU. Please do not order flowers, balloons, etc., for patients to be delivered to the ICU.
- Patients in ICU wear hospital gowns, so family members are asked to take the patients' clothing and valuables home.
- Our shifts change at 7 a.m. and 7 p.m. Please keep in mind that the time between 6:45 a.m. and 8:30 a.m. and 6:45 p.m. and 8:30 p.m. are busier times for our staff because they are receiving reports and assessing their patients – this is very important to their care.
- If you need to speak to the doctor or have any needs or expectations, please inform the nurse taking care of your loved one.
- Please contact the patient’s nurse with any problems or concerns you may have.
ICU visiting hours:
8:30 - 9 a.m.
10:30 - 11 a.m.
12:30 - 1 p.m.
2:30 - 3 p.m.
4:30 - 5 p.m.
6:30 - 7 p.m.
8:30 - 9 p.m.
General Information
Dietary Services
Click here
Vending Machines
Vending machines are located in the corridor leading to the Emergency Department from the Main Lobby. The ATM is also located in the Emergency Department vending area.
Smoking/Tobacco Free Campus
Roane Medical Center is committed to our mission to serve the community by improving the quality of life through better health. The campus provides a tobacco-free environment, both inside buildings and on the grounds.
Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay.
Visitors and Guests who choose to use tobacco products will be required to leave the Roane campus before using them.
Gift Shop
Located on the first floor of the hospital near the main lobby and information desk, the gift shop offers a wide selection of personal hygiene items, magazines, greeting cards, flowers, candy, and a variety of gift items. The Gift Shop may be reached by dialing
(865) 316-2252.
Gift Shop hours:
Monday – Friday : 8 a.m. – 4 p.m.
Weekends : Closed
Wireless Internet
For your convenience, high-speed wireless Internet access is available throughout Roane Medical Center and in the hospital service areas within the Professional Office Building.
Your user device should automatically detect our Wi-Fi when the device scans for wireless networks. When connecting to Roane Medical Center's Wi-Fi, you will be prompted to "Accept" our guest wireless network, "rmcguest". No username or password is required.
Wireless Internet Disclaimer:
Roane Medical Center will not be held responsible for any computer viruses obtained through the network or provide technical support associated with the network.
Notices of Praise – Comments about Excellent Service
Do you have a positive comment that you would like to share about your experience as a patient of Roane Medical Center? Or, perhaps you’d like to recognize one of your caregivers.
We’ll be glad to pass along your feedback. No one enjoys being in the hospital - that’s why our goal at Roane Medical Center is to provide the best possible patient care and to identify ways to enhance your experience. Help us reinforce and recognize those individuals and departments that helped achieve this goal. Send us your feedback today!
Share your praise with your caregiver's manager or by
clicking here or send a letter to our Administrator.
Letter to Our Administrator
Another simple way to show your appreciation is by writing a letter to our administrator. It is a practice here at Roane Medical Center for letters of this nature to be passed from leader to leader for review and often printed in our employee newsletter for all employees to appreciate. You can mail your letter of appreciation to:
Gaye Jolly, President/CAO
Roane Medical Center
8045 Roane Medical Center Drive
Harriman, TN 37748
Volunteer Opportunities
Roane Medical Center appreciates and values the assistance of community volunteers to help provide a comfortable, welcoming atmosphere for patients and visitors. Volunteers serve as hospital representatives and may be the first to greet patients or visitors. We are searching for caring, compassionate, dedicated individuals who are willing to commit at least 4 hours a week in service to their community by volunteering at the medical center campus.
If you’re interested in volunteering please contact us at in-house extension 61000, or 316-1000. We look forward to hearing from you!
Chapel and Chaplain Services
Chaplain services are available to all family and friends. The chapel is open 24 hours a day and is located on the first floor of the hospital near the main lobby.