Welcome to Roane Medical Center!
Thank you for choosing Roane Medical Center to be your preferred healthcare provider. Your safety, welfare and recovery are our primary concern. Rest assured that we are committed to providing you the best possible patient care and a unique, personal experience during your stay with us. If you have any questions, please don't hesitate to ask your nurse, doctor or other hospital staff member. We wish you a successful, rapid recovery and a very healthy future.
Patient Guide
Admissions and Registration
Admission and Registration hours are from 6:30 a.m. – 5:30 p.m. and is located near the main hospital entrance. Please register between those hours or the time specified by your doctor. If you arrive after hours, please see the Emergency Room information window.
Dietary Services
Click here
Medical Records
If you are inquiring about obtaining Medical Records, please call (865) 316-2075. Our HIM staff will be happy to help you with this process. The Medical Records/HIM Department at Roane Medical Center is located on the Ground Floor of the Professional Office Building. Medical Records is open Monday-Friday, 8 a.m. - 4:30 p.m.
Roane Medical Center does not release patient information over its website. We follow strict Federal and State regulations (including HIPAA) to protect the security and privacy of patient information. Also please note, in accordance with Tennessee State law, there may be a charge associated with obtaining a copy of your records.
Medicines from Home
To ensure your safety our pharmacists carefully review and dispense all medications while you are in the hospital. If you are currently taking any medications you brought from home, it is very important to tell your nurse. You may be asked to send these medications home. All medications taken in the hospital must be administered by your nurse or physician.
Patient Education
Health education literature explaining testing procedures and the most common diagnoses are available from your nurse. You can also contact the departments for information on support groups and health management programs.
Special information for Heart Failure Patients - Roane Medical Center has a resource booklet for patients who are being treated for heart failure. This booklet includes details about heart failure, how it is diagnosed an treated, and lifestyle information for those seeking to be as healthy and active as possible while dealing with heart failure. The booklet also contains tracking sheets to record information that will be helpful for you and your healthcare provider, as well as a list of resources and services within Covenant Health. To read the booklet online or download a printable copy, click here.
Personal Items
Leave valuables such as jewelry and money at home. If you brought any of these items, please send them home with a trusted friend or family member. The medical center cannot be responsible for loss or damage of personal possessions left in your room.
Your Safety
Please follow these guidelines to protect your safety while in the medical center:
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Use the nurse call system (call button) for help rather than trying to leave your bed to reach a nurse. The nursing staff is available to you 24 hours a day.
Most falls occur when a patient is attempting to get out of bed. Do not try to leave your bed or go to the bathroom without assistance. Use the nurse call button for help. Side rails on your bed are often necessary for added protection. Please call your nurse for help instead of trying to lower the side rails on your own.
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Report safety concerns to the nurse supervisor
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Report quality of care comments or concerns to the nurse supervisor, administration, or external agencies
Medicare/CMS
HHS OIG HOTLINE
Phone: 1-800-447-8477
Fax: 1-800-223-8164
Email: HHSTips@oig.hhs.gov
Mail: Office of Health and Human Services
ATTN: hotline
330 Independence Ave.
Washington D.C., 80201
The Joint Commission
Phone: 1-800-994-6610
(Toll free U.S. Telephone 8:30 a.m. – 5 p.m. CST, Weekdays)
Fax: 630-792-5636 (Office of Quality Monitoring)
Mail: Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrance IL, 60181
When You Leave
Your caregiver will direct your family member(s) to the Patient Pick-up Area to pick you up. A staff member will bring a wheelchair to your room and take you to the discharge area and assist you with your departure. Patients and family members often have questions about their health care upon leaving the hospital. You will have an opportunity to discuss those with the social services representative. Social services will assist in arranging for home health care, nursing home placements or securing medical equipment for your home use. If you have specific concerns please call the social services office at (865) 316-1000.
General Information
Your Visitors
While visitor are welcome, your health and recovery are the main priorities. Please encourage your visitors to be considerate of your recovery by keeping their stay short and limited to visiting hours. Special provisions can be made if it is necessary for a relative to remain overnight. Ask your nurse for assistance in this matter.
*Visiting hours are outlined on the “For Visitors” page.
Smoking
Roane Medical Center is committed to our mission to serve the community by improving the quality of life through better health. Our campus is a smoke-free campus. Smoking is not permitted inside or outside the building by anyone at anytime. Patients who use tobacco products will be offered a nicotine patch or another alternative if needed during their hospital stay. Visitors and Guests who choose to use tobacco products will be asked to leave the campus before using them.
Telephone
All patient rooms are equipped with a telephone. Your friends and family may call you by dialing 316-1 plus your room number. You may place local calls by first dialing 9 + the number you wish to reach. For long distance calls, dial 0 for the Roane Medical Center operator. Long distance calls will be billed to your home telephone number, or may be charged to a calling card or placed collect.
Chapel and Chaplain Services
Chaplains of several denominations are on call 24 hours a day. If you wish to have a chaplain or your personal clergy member visit, please talk to your nurse. Chaplain services are available to all family and friends. The chapel is open 24 hours a day and is located on the 1st floor in the main lobby.
Mail or Flowers
Mail or flowers addressed to you will be delivered to your room. Mail received after your discharge will be forwarded to your home address. Arrange to have a family member or friend drive you home. If you require additional care after leaving, social service/discharge planners will assist you by providing information about continuing care services.
Roane Medical Center sponsors a number of support groups in the areas of diabetes, cancer, fibromylagia and others. For more information call (865) 316-1000.