Roane Medical Center

Welcome to our Patient and Family Information

Thank you for choosing Roane Medical Center as your caregiver. As a patient, you are our number one priority. We will work hard to provide you with the best quality healthcare services and we welcome your comments and suggestions. If you or your family have any questions or concerns regarding your stay, please call us directly at extension 000.

It is our honor and pleasure to serve you and we hope for your speedy recovery and good health in the future.

ROANE MEDICAL CENTER’S

PROMISE OF QUALITY

On this, the first day of July, in the year of our Lord two thousand and seven, we, the undersigned, as Executive Leadership and members of the Board of Directors of Roane Medical Center, do hereby affirm our unwavering commitment to the standard of excellence on Health, do hereby commit to the standard of excellence on which this organization is founded.

We the Healthcare Team acknowledge…

Our commitment to

Continuously improve the performance of processes and/or develop new processes that will enable us to consistently meet or exceed the healthcare expectations of our customers.

We are committed to

The mission to make this healthcare facility a better place for employees to work, physicians to practice medicine, and patients to receive care.

Our commitment to the core Values of Roane Medical Center-

“Integrity, Quality, Service, Caring, Developing People and Using Resources Wisely”

We are committed to create service teams, develop leaders, and implement accountability systems through a top management led initiative through Principles, Results, and Passion.

We are committed to making a difference in the care, treatment, and services received by those who enter our organization.

We believe that quality is the core of each of these principles-

Mission, the Values, the Vision.

We are committed through both word and deed to uphold these principles of quality; these ideals of excellence provided by our organization and the commitment of its leadership.

Admissions and Registration

Our office hours are from 6:30am to 9:00pm. Please register between those hours or the time specified by your doctor.

To ensure accurate billing information, please bring your:

Current Insurance Identification Card
Valid Drivers License or other Photo I.D.
Social Security Card
Medicare Card if applicable
Completed claim form from your employer

You will be asked to sign medical authorizations, insurance and other consent forms. A parent or legal guardian must sign permission for minors.

Identification

During admission, an identification band will be placed around your wrist. Please wear it during your stay with us. If you lose it, please tell a nurse and you will receive a new one.

Personal Items

During your stay at Roane Medical Center as an inpatient, please remember to bring the following:

Nightgown or pajamas
Robe, slippers and warm socks
Toiletries
Reading materials
Leave valuables such as jewelry and money at home
A Complete list of current medications

Your Safety

Your safety is our concern. Please follow the directions of our healthcare professionals regarding your safety. While in your room, please:

Use the "Call Button" for assistance
Never attempt any action that may result in an accidental strain or fall
Use caution when getting out of bed
Do not go to the bathroom unassisted
Ask for assistance in lowering side rails on your bed
Report safety concerns to the nurse supervisor
Report quality of care comments, complaints, concerns to Nurse supervisor , Administration, or External Agencies

Medicare/CMS

HHS OIG HOTLINE

Phone: 1-800-447-8477

Fax: 1-800-223-8164

Email: HHSTips@oig.hhs.gov

Mail: Office of Health and Human Services

ATTN: hotline

330 Independence Ave. , S.W.

Washington, D.C. 80201

The Joint Commission

Phone: 1-800-994-6610 (Toll free U.S. Telephone 8:30am to 5:00pm Central Standard Time, weekdays)

Fax: 630-792-5636 ( Office of Quality Monitoring)

Mail: Office of Quality Monitoring

The Joint Commission

One Renaissance Boulevard

Oakbrook Terrance, IL. 60181

No Smoking

Roane Medical Center is a Smoke-Free facility. Smoking is not permitted inside the facility by patients, physicians, employees or visitors. Selected smoking areas are provided outside the medical center.

Your Visitors

While visitor are welcome, we want you to get plenty of rest. Please encourage your visitors to be considerate by keeping their stay short and limited to visiting hours.

Visiting Hours:

General Floors – 9:00am to 9:00pm

ICU – One immediate family may stay with the patient around the clock. Children under 14 are not permitted in the ICU

ICU visiting hours are

                8:30am-9:00am

                10:30am-11:00am

                12:30pm-1:00pm

                2:30pm- 3:00pm

                5:30pm-6:00pm

                8:30pm-9:00pm

                10:30pm-11:00pm

Surgery Waiting Room – Designated waiting rooms are available for family members until you return from surgery and the recovery room

Chaplains

Chaplains of several denominations are on call 24-hours-a-day. Please inform your nurse if you wish to have a chaplain or your personal minister visit. Our chapel is open 24-hours-a-day, and is located around the corner from the Roane Street entrance lobby.

Your Financial Arrangement and Insurance

Patients with non-emergency or elective admission who do not have health insurance prior to admission will be asked to make a deposit based on admitting diagnosis and services to be provided. Patient account representatives are available to assist you in seeking other financial sources if you do not have insurance.

You will receive separate bills from your attending physician, radiologist, pathologist, surgeon or consulting physician.

General Information

Cafeteria Hours

6:30am - 9:00am
11:00am - 2:00pm
4:30pm - 6:45pm

Mail or Flowers

Mail or flowers addressed to you will be delivered to your room. Mail received after your discharge will be forwarded to your home address.

Overnight Guest

Special provisions can be made if it is necessary for a relative to remain overnight. Ask your nurse for assistance in this matter.

Telephone

All patient’s rooms are equipped with telephones. Your friends and family may call you by dialing 882-4 + your 3-digit room number.

You may place local calls by first dialing 9 + the number you wish to reach. For long distance calls, first dial 0 for the Roane Medical Center’s operator for assistance. Long distance calls will be billed to your home telephone number, or may be charged to a calling card or placed collect.

Television

Each patient’s room is equipped with cable television services. Please keep your individual speaker turned down as a courtesy to others.

When You Leave

Arrange to have a family member or friend drive you home. If you require additional care after leaving, social service/discharge planners will assist you by providing information about continuing care services.

Roane Medical Center sponsors a number of support groups in the areas of diabetes, cancer, fibromylagia and others. For more information call 865-882-1323.